At MRG we know that the needs of our customers vary from day to day. Therefore, faithful to our commitment and responsibility, we want to strengthen excellence in service. With the intention of eradicating problems encountered by customers, we have carried out an internal analysis of our team, studying what are the capacities of each position and what is the stock of knowledge that the company possesses. For this purpose, we have consulted the business excellence expert Beatriz Muñoz-Seca, from the IESE business school.

This study has given us a real picture of the occupation rate of each job. Similarly, processes have been clarified, consumption reduced and activities questioned, in order to know what processes we can industrialise, reducing execution times, and what other activities of greater added value we can incorporate, which includes the extended company.

With the information obtained and based on the needs detected, a comprehensive and individualized training plan has been drawn up, which will provide the MRG team with the necessary tools to tackle future changes efficiently and also the setbacks that the company faces on a daily basis. That is why it is essential to identify the company’s knowledge, because it will be this that helps us solve current and future problems, as well as knowing what makes us different from other distributors.

This new training plan will be executed at a general level and with individual planning that will provide each of the employees with specific training for the full development of the skills and abilities necessary to achieve our objectives of excellence.

5.1 COMMITMENT TO THE TEAM

Work taking up a good part of our day to day is nothing new. Therefore, in order to strengthen our responsibility with the social environment and being aware that the motivation and commitment of our employees are the company’s driving force, MRG invests in conciliation practices that facilitate the ability to combine the professional and the personal life.

Throughout this financial year, we have favoured flexibility in staff entry and exit time, the continuous work day during the summer months and on Fridays throughout the year, as well as the reduction of working hours for childcare.

The health and well-being of our employees are some of MRG’s other concerns. All our workers enjoy private medical insurance, as well as a physiotherapy service in our offices. In addition, we make loans with optimal conditions that facilitate an improvement to the family economy available to all of them.

On the other hand, and with the aim of promoting dialogue between workers and general management, during this year we have launched the following initiatives:

• Breakfasts with general management, aimed at supporting, advising and exchanging one-on-one reflections with department heads. Once the assessment analysis of the meeting has been carried out and after establishing a personalized action plan, they are provided with the necessary means so that they can reach the goals they have set themselves.
• Active listening through talks with employees, aimed at encouraging dialogue about their concerns. These talks have allowed employees from different areas to get first-hand knowledge of the management’s points of view. In addition, this initiative encourages interpersonal approach and offers the possibility of sharing opinions and knowledge with other colleagues on topics of interest.
• I Ideas Competition, created to value the talent of Madrileña Red de Gas employees. The award, endowed with 3,000 euros, has been awarded to one of our emergency coordinators for the development of several tools that allow streamlining processes and routine tasks, significantly reducing work times, and not only in his unit, but also in other related units. This first ideas competition has encouraged the entrepreneurial spirit in our employees, thus fulfilling one of its main objectives. In addition, it has brought improvements in organization that contribute to company progress.

Finally, at MRG we have been betting on NGV for years, because we are convinced of the enormous advantages it has for sustainable mobility. Therefore, thinking that our employees can be a benchmark for sustainable mobility in Madrid, we have increased by 200% the subsidy for the purchase of NGV vehicles, in addition to enabling their financing at 0% interest, so that any employee may acquire one under unbeatable conditions.

In order to strengthen its responsibility with the social environment, MRG has favoured the flexibility of schedules and the reduction of working hours for the reconciliation of family and work life

5.2 INTEGRATED MANAGEMENT SYSTEM

This financial year, the adaptations of the management systems necessary for the integration of new LPG business stand out in a very significant way. This has meant:

• The publication of internal regulations on prevention, updating and adapting the existing regulations, and in a very specific way regarding the prevention of serious accidents due to dangerous substances – SEVESO III.
• The study and analysis of different legal requirements related to the dismantling of LPG plants, waste management and accreditation of personnel of contractor companies.
• The monitoring of quality, environmental and prevention aspects in the development of natural gas switching projects.
• The definition of a plan to improve safety conditions in the plants, which implies the installation of video surveillance cameras, presence sensors, signage, periodic surveillance rounds, remote management systems, user recommendations, etc.

On the other hand, follow-up audits of the certifications have been carried out, as well as the audit of the quality management system, risk prevention and environment, according to ISO 9001:2008, OHSAS 18001:2007 and ISO 14001 standards: 2004, respectively; the maintenance of the supervision project of the contractors for their own activity, including in the field of LPG, and the execution of the second phase of the MRG internal regulations development project.

The project to adapt the quality and environment system to the new versions of ISO 9001:2015 and ISO 14001:2015 standards has also started.

In the financial year 2017, the accident rate continues its downward trend. The information and prevention of occupational risks policy carried out by the company has contributed to this

5.3 SECURITY AND RISK PREVENTION

In terms of prevention, we can highlight the first audit of the second cycle of monitoring the certification of the occupational risk prevention system in accordance with the OHSAS 18001:2007 standard, as well as the internal audit of the prevention system and the regulatory occupational risk prevention audit.

The objective of these audits is to determine if our risk prevention management system complies with the provisions planned for such management, including the requirements of the standard; if it continues to be implemented correctly and is effective enough to comply with the policy and objectives of MRG. Similarly, they enable deviations and opportunities for improvement within the organization to be detected, with respect to everything related to the prevention of occupational risks, and in order to assess the need to make improvements and / or establish the respective actions considered appropriate.

On the other hand, the policy and the safety management manual for the prevention of serious accidents involving dangerous substances, SEVESO III, has completed the basic structure of safety management criteria and risk prevention, defining the MRG model for serious accidents management.

In relation to the management of the assets affected by the SEVESO III directive on the prevention of serious accidents, Madrileña has made progress in the regulatory notifications to the competent authority, in the drafting and publication of the internal emergency plans and in the verifications by the agency of authorized management of internal emergency plans. The implementation of the plans has begun with the training of the personnel and the respective simulations.

The occupational risk prevention policy of MRG has included the specific training of personnel in safety and prevention of occupational risks

The actions of the external prevention service include the updating of occupational risk assessments in work places, facilities and workstations, occupational risk assessments of activities, especially the new processes associated with LPG, external preventive resource reports, specific technical reports on safety, ergonomics, simulations, etc., and safety notes on safety conditions in LPG plants.

Madrileña Red de Gas continues to cooperate with the competent administration maintaining its adherence to the «Bonus» system established by R.D. 404/2010, with the consequent reduction of contributions through professional contingencies due to MRG’s contribution to the reduction and prevention of occupational accidents.

Similarly, in accordance with the established calendar and with the objective of assessing the adequacy of the action procedures defined in the Emergency / Self-Protection Plan, during this financial year several emergency drills have been carried out. Based on the information obtained, new preventive and corrective measures to be applied have been specified.

In relation to the Carriage of Dangerous Goods by Road (ADR), ADR advisors have been appointed for routine discharges and emptying processes in LPG plants; and the mandatory annual report has been sent to the Ministry of Transport.

The occupational risk prevention policy of Madrileña Red de Gas includes the training of personnel in safety and prevention of occupational risks. In this sense, the main training activities carried out this year have focused on:

• Third-party violence.
• Self-protection plans.
• Safety in gas work.
• First aid.
• Stress management (psychosocial risks).
• Leadership and conflict management (psychosocial risks).
• Prevention in offices, confined spaces and field work.
• Basic level of prevention aimed at preventive resources.

Similarly, the first courses on online risk prevention in offices have been conducted, an alternative that meant a significant improvement in participation results compared to other financial years.

As a relevant informative activity in this period, a video on the importance of the design of facilities in relation to the prevention of occupational hazards has been prepared and shared among MRG workers.

Regarding the exchange of prevention documentation, the documentary check on 119 contractor and subcontractor companies and 941 workers is being monitored; the volume subject to supervision is greater than 7,931 documents.

ASimilarly, it has been necessary to carry out more than 50 documentary exchange activities with new contracts; new supervisory requirements have been defined and a specific campaign has been carried out to supervise security documentary conditions for self-employed workers.

MRG has continued to establish periodic medical examination campaigns, focused on different groups; as well as preventive vaccination campaigns against influenza and prevention of specific pathologies (prevention of colon cancer, prostate, etc.).

The progressive reduction of the number of accidents at work is a priority objective for MRG, which is why we are committed to training and information on occupational risk prevention for our workers in order to raise awareness. To this is added ongoing research on occupational accidents in order for additional preventive measures to be adopted where appropriate. This has allowed a downward trend to be maintained in the results of occupational accidents.

Finally, we have maintained our participation on the sectoral committee and we have continued to attend the different business forums, such as the SEDIGAS safety conference. The functions of consultation and participation of workers have continued to be developed through the periodic meetings of the health and safety committee.

Regarding the exchange of documentation on prevention, the documentary check of 119 contractor and subcontractor companies and more than 900 workers of those companies are being monitored

 

 

 

 

The data reflected in this report correspond to the annual financial year, between July 1, 2016 and June 30, 2017.